Returns Policy
At INIVATOR, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, our returns policy makes it easy to return or exchange products.
Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unworn, unwashed, and with all original tags attached.
- Sale items or items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.
Return Process:
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Initiate a Return: Contact our customer service team at [email protected] to initiate the return process. Please include your order number and reason for return.
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Prepare Your Package: Carefully package the item(s) you wish to return, ensuring that they are protected during transit.
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Ship the Item: You will receive instructions on where to send your return. Please use a trackable shipping method to ensure your package arrives safely.
Refunds:
- Once we receive and inspect your return, we will notify you about the status of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item for a different size or color, please indicate this when you contact us. We will do our best to accommodate your request based on availability.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately, and we will arrange for a replacement or refund.
For further assistance or questions regarding our returns policy, please reach out to us at [email protected]. Thank you for choosing INIVATOR!